Ian Harmer – Operations Manager
Ian is responsible for all aspects of operations in the Austin market. From start to finish, he effectively assists in recruiting, developing, and managing quality officers with a strong focus on professionalism, continuous training, and customer service. He ensures all required security services are being delivered to our customer’s expectations and in accordance with service agreements.
Ian joined ACT as the Logistics/Fleet Manager in 2023, bringing with him a wealth of experience from the service industry, where he honed his skills in schedule management and elevating overall customer satisfaction
Sam Martinez – Operations Manager
Sam started his ACT career in 2016 and already had 20+ years of field service experience. He quickly advanced through the ranks as an officer, supervisor, field training officer and is now a cornerstone of the Austin market as Operations Manager. He is responsible for a variety of accounts which include all temporary and seasonal jobs.
Sam is a strong believer in communication and team work. His focus is clear: guarantee that all our clients receive the security services they need and delivered with utmost quality.
Austin Kennedy – Patrol Manager
Austin is responsible for the patrol portfolio. Austin helps develop security strategies and implement procedures to maximize the protection of our customer’s assets while ensuring patrol routes are properly maintained for efficiency and compliance.
His commitment ensures that our security solutions are not only effective but also aligned with industry standards and best practices.
Miranda Moreno – Human Resources Manager
Miranda has had a diverse career that has always been centered around administration and customer service. After several great ventures she embarked on a career change as a Security Officer.
She came to ACT Security Group in 2017 where she flourished as a Security Supervisor for Class A properties in downtown Austin. With recognized dedication and leadership qualities she moved into the Supervisor of Security Operations Center and then Compliance Manager. Currently, Miranda embraces the challenge of Human Resources Manager.
