It seems that convenience stores and fast-food restaurants are willing to pay, in some cases, over $2.50 per hour more for a worker flipping burgers or refilling 44oz drink cup than many are willing to pay for a security guard. This is striking, especially considering that a security guard, at a minimum, must be able to effectively communicate during emergencies, write concise and detailed reports in English, and manage a multi-million dollar property while holding the keys to everything. Security professionals often work alone and must always be fully attentive. Breaks are rare because it is seen as lazy or not focused.
While a convenience store or fast-food joint might generate profits, a security department is often seen merely as an expense. This raises a critical question: what is the true value we place on security and the peace of mind that comes with it? The typical response is, “Whatever it costs, we want the best”—until, of course, it becomes an inconvenience, profits dip, or someone undercuts the price.
This scenario highlights the ongoing tension between expectations and the reality of what we receive for our investments. So, who bears the responsibility for this situation? Is it the client for having high expectations without backing them with adequate compensation, or the company supplying security services while knowing the limitations of what they can provide?
In today’s landscape, it’s essential for both clients and providers to engage in a dialogue about value, expectations, and costs. As we navigate a world increasingly focused on convenience, let’s not lose sight of what security truly means for our communities and businesses. After all, investing in safety isn’t just about the bottom line—it’s about fostering a sense of trust and well-being in our environments.
And since it is National Security Officer Appreciation Week, go thank the loyal security folks who are out there for your safety.
#SecurityOfficerAppreciationWeek #ThankSecurity #Thanks